Privacy Policy

Last updated: December 15, 2025

This Privacy Policy explains how Remindly Desk (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our website, create an account, or use our WordPress plugin Remindly Desk – Safe Replace (Undo) (together, the “Services”).

Contact details

Controller: Remindly Desk
Email: support@remindlydesk.com
Website: https://remindlydesk.com/

Scope

This policy applies to personal data processed via the Services, including the account dashboard, licensing, billing pages, and support communications. It does not cover third‑party websites or services you may access through links on our site.

Personal data we collect

Data you provide to us:

  • Account data (e.g., name, email address, password hash, authentication and security data).
  • Billing and subscription metadata (e.g., product, plan, period, status). We do not store full payment card details.
  • Support messages and attachments you send us (e.g., emails, contact form messages).
  • Information you submit while using the Services (e.g., your website domain when activating a license).

Data we collect automatically:

  • Log data (e.g., IP address, device and browser information, timestamps, referring pages).
  • Usage data (e.g., pages viewed, actions taken in the dashboard).
  • Cookie and similar technology data (see “Cookies” below).

Plugin and website content

The plugin’s Search & Replace and Undo features are designed to operate on your own WordPress database. We do not receive the content of your database by default. However, diagnostic logs you choose to send to us for support may contain personal data. Please avoid sending sensitive data where possible.

How we use personal data

We process personal data for the following purposes:

  • Provide and operate the Services (account access, licensing, and delivering plugin updates).
  • Process subscriptions and payments and manage billing (through payment service providers).
  • Respond to support requests and communicate service-related messages.
  • Maintain security, prevent fraud, and protect our users and infrastructure.
  • Improve the Services (analytics and performance monitoring).
  • Comply with legal obligations and enforce our Terms of Service.

Legal bases (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, our legal bases under GDPR/UK GDPR typically include: (a) performance of a contract (providing the Services), (b) our legitimate interests (security, fraud prevention, service improvement), (c) compliance with legal obligations (e.g., accounting), and (d) consent where required (e.g., certain cookies).

Sharing and disclosures

We share personal data only when necessary to provide the Services or comply with law, including with:

  • Service providers acting as processors (hosting, email delivery, analytics, customer support tools).
  • Payment providers and billing platforms to process transactions and manage subscriptions.
  • Authorities or professional advisers when required to comply with law or protect rights and safety.

We do not sell personal data. We do not share your phone number for third‑party marketing.

International transfers

Our service providers may process data outside your country. Where GDPR/UK GDPR applies and personal data is transferred internationally, we use appropriate safeguards (such as Standard Contractual Clauses) where required.

Data retention

We retain personal data only as long as necessary for the purposes described above, including providing the Services, complying with legal obligations (e.g., accounting), resolving disputes, and enforcing agreements. When data is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to reduce risk and respond to incidents appropriately.

Your rights

Depending on your location and applicable law, you may have rights to access, rectify, erase, restrict, object, or receive a copy of your personal data, and to withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@remindlydesk.com. We may need to verify your identity.

Complaints (EEA/UK)

If you are in the EEA or the UK and believe our processing violates data protection law, you may lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can try to resolve your concern.

Cookies

We use cookies and similar technologies for essential site operation, security, and (where enabled) analytics. You can control cookies through your browser settings. Where required, we ask for consent before placing non-essential cookies.

Children

The Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is posted at https://remindlydesk.com/privacy-policy/.